Ford Assistance

Ford Assistance is a roadside rescue, repair and recovery service that helps you at home or anywhere in Europe, seven days a week, 365 days a year. You should be offered this Free with a Ford Scheduled Service.

  • Every new Ford passenger car and commercial vehicle comes with one year’s free Ford Assistance (excluding Motability and Contract Hire).

How it works….

If your vehicle breaks down, you simply call Ford Assistance and we’ll get someone out to you as fast as we can.

If we cannot arrange a local repair within a reasonable time, recovery of the vehicle will be available.

What’s included…

As an extension to our recovery service we may offer you one of the following:

  • Use of a temporary loan (replacement) vehicle for a maximum of two working days
  • Pay reasonable public transport costs for the driver and passengers
  • One nights accommodation, up to £50  (excl. VAT, incl. breakfast) per person per night
  • Provide an alternative method of recovery if repairs are started but not completed before the driver’s planned return home (Outside the UK only). We may pay for one person’s reasonable travel and accommodation costs to collect the vehicle (maximum value – £600)
  • Single Destination Load Continuation Service for Perishable Goods (Commercial Vehicles only)

To see just how comprehensive our service is please download the Ford Assistance Terms & Conditions

If you breakdown…

In the UK you should call: 0800 111234 or Ford One Call on 0203 5644444

In any other European country you should call: 00800 88776611  or +33 4268781

 

Do you know anyone who is due an M.O.T or SERVICE on their vehicle? We are offering a fantastic 10% OFF for New Customers, who are not currently on our Database. This offer is for Cars & vans! for MOT + Services only. Make sure you book NOW! . Quote HILLFORD10 when booking!10discount

You may not be aware that over 10% of air-con gas permeates from the air-con system every year, which means that it may not work as well as it should. This is why car manufacturers recommend your Air-Con system is recharged with gas and lubricant every 2 years. This service is not part of routine vehicle servicing, so if your vehicle is more than 2 years old it’s probably due a recharge.

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SERVICE
Having your Ford serviced regularly can help to maintain its efficiency, improving fuel economy and reducing CO2 emissions. This also helps you to reduce your carbon footprint and can save you money.

When will your vehicle need a service?

It is important that you have your vehicle serviced in line with the service intervals applicable to your vehicle as detailed in your Service Portfolio.

What’s included in a Ford service?

The precise content of each service varies for different models. The content will also vary according to how you use your vehicle. Your dealer will supply you with a copy of the complete service check sheet, listing all of the service operations carried out on your vehicle, on completion of each service.

All servicing work includes a free 30 point FORD eCHECK to ensure any minor problems are spotted sooner rather than later. For a full list of the checks covered in each scheduled service, please ask your Dealer.

Bring your Ford back to your local dealer will ensure the use of genuine Ford parts and Ford Trained technicians, keeping your vehicle in the very best condition.

A scheduled service can help in the following ways:

Using the correct oil and changing it at the correct intervals

Infrequent oil changes or using the wrong type of oil can increase CO2 emissions, as well as shortening the life expectancy of your engine. We use the most fuel-efficient oil suitable for your vehicle, providing up to 3% improved fuel economy.Of course, you may already be achieving these savings if you’re using the correct oil and changing it at the right time.

Accurate tyre pressures

Did you know that 44% of all UK cars are running with under-inflated tyres?

The tyre pressure gauges used by Ford are extremely accurate and guarantee your tyre pressures are set correctly. 25% too low tyre pressure reduces fuel efficiency by 2%. Having the correct tyre pressure can save you up to £37 on fuel per year.

Air filter check

During your scheduled service we check the condition of the air filter to ensure it is functioning correctly. Blocked filters cause the engine to work harder and therefore increase its CO2 emissions.

Vehicle servicing by our Dealers

Like any vehicle, your Ford needs servicing regularly to keep it in the best condition and to help maintain its value. Only a Ford Dealer has Ford-trained technicians, Ford-specific tools and the latest computerised diagnostic equipment designed specifically for your Ford. All Ford Dealers use original Ford parts, engineered to fit and perform perfectly with your vehicle.

 

 

Battery faults are the most common cause of breakdown. Batteries can die at any time of year but it’s more likely in winter when cold temperatures hit car batteries with a triple-whammy:

*power output drops
*ability to accept a charge drops, so the battery doesn’t recharge as quickly when you’re driving
*load increases – lights, blowers, wipers, heated seats, rear-screen heater etc. are all used more

Battery problems can be avoided.When we service your car we check that clamps and connections to the battery are secure and free from corrosion, but there are a few simple tips you can follow to reduce the chance of your battery letting you down in the depths of winter;

Age
If the battery is more than five years old and there’s any sign of it struggling to start the car, get it replaced. Some will struggle on for a bit but many won’t. It’s much better done at your convenience than as a roadside emergency.

Charge
If you mostly do short journeys or leave the car standing for days at a time, invest in a modern battery conditioner/intelligent charger (We sell these) These can be left connected to the battery indefinitely and can prolong its life without overcharging it.

Load
Check that everything electrical is turned off when you park up – even an interior light, boot light, or radio left on overnight can kill a battery when it’s cold.

Give the battery a chance
Switch off everything electrical and dip the clutch to reduce the load on the battery when you start a cold car.

Need a new battery?
Pop in for a visit and we can test and if necessary replace your old battery – at a time convenient for you. If it turns out that your battery just needs charging then we can offer an overnight charge.

 

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A thorough visual examination, inside and out

You know how important it is to look after your health. It’s no different for your vehicle. That’s why we offer a free 30 point FORD eCHECK with any service. It’s a bumper to bumper assessment, designed to give you a comprehensive picture of your vehicle’s health. That way, you can enjoy the reassurance that your vehicle’s in tip-top condition – and that there are no surprises around the corner.

Free FORD eCHECK by trained technicians

Our trained technicians will run an expert eye over your vehicle. They’ll check 30 different elements of your vehicle’s health and provide an electronic report with an explanation of any findings. You’ll receive a competitive estimate upfront for any work needed, but you’re under no obligation to have it done.

Areas we check include:

  • All tyres including spares
  • Wheel alignment
  • Brakes
  • Clutch
  • Transmission
  • Engine (noise/smoke)
  • Windows
  • Mirrors
  • Security
  • Lights
  • Horn
  • Wipers
  • Washers
  • Oil level
  • Anti-freeze
  • Brake fluid
  • Oil/waters leaks
  • Battery
  • Master cylinder
  • Alternator belt
  • Hoses/cables
  • Exhaust system
  • Steering
  • Suspension
  • Driveshafts

A simple traffic light system shows you exactly how safe and healthy each part of your vehicle is and any recommended upcoming replacement or repair items.

Red items
This area needs urgent attention. It may be illegal or unsafe to drive your vehicle in this condition. Anything marked red needs repairing urgently.

Amber items
Amber marks out the symptoms that warn you there’s something wrong. It might not need urgent attention right now, but if you don’t watch it closely it may result in a more serious problem. Catch it before it gets worse and you could also save yourself a lot of time and money.

Green items
Good news – the all clear. You shouldn’t need to worry about any green items at least until your next service.

Our expert staff will explain the report fully to you, to help you decide what action to take, if any.

 

 

Windscreen wiper blades don’t get the respect they deserve. They remove rain, snow and sometimes even ice and dirt from the windscreen of your car and they do it quickly and smoothly, at the push of a button. They endure extremes of temperature, winter weather to scorching sunshine. They may have to operate for hours at a time. And yet they’re made out of thin, flexible rubber — not exactly the sort of material that can take this kind of abuse indefinitely.

This makes windscreen wiper blades one of the hardest working — yet least durable — parts of your car. Over time, they’ll crack, become misshapen or lose their flexibility. Even if you were to live in a sunny dry climate without much rain — Southern California, for instance — Don’t think that your wiper blades will last longer. In fact, the heat and lack of moisture can damage the blades even if you never turn them on. Similarly, extremely cold weather can make the blades stiff and easily fractured.

Most experts say that wiper blades need to be changed every six to 12 months, though this depends both on weather conditions and on what make and what the blades are made out of.

You’ll know when your wiper blades need to be replaced because you’ll see streaking as they wipe the moisture from the windshield or even large gaps where no water is being removed. They may start making squeaking or chattering sounds (though this can also happen if you run the wipers when the windscreen is mostly dry). If left unchanged for too long, the material of the blade can shred and break loose from the arm. This can actually cause damage to your windscreen, as the metal or hard plastic of the arm scrapes across the glass. You don’t want this to happen.

We stock a wide range of Wipers. Just give us a call or pop in. We fit them FREE of charge.

 

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Before going on holiday in the car or caravan this summer, We recommend that motorists make sure their vehicles are fit for the hot weather conditions and extra weight of luggage and passengers, with a simple Holiday Check for their vehicles. We offer this Holiday check FREE of charge so just give us a call to make an appointment.
Towing a caravan or a boot full of luggage will require more attention to tyre pressures and fluid levels to make sure you are driving safely.
It is also very important to check lights are working properly, including tail lights. We can offer a while you wait appointment at a time and date that’s most convenient to you.

 

 

AIR CONventIts 4 PM on a stinking hot summers day. Your on your way home from the office. Looking outside, your air conditioned car never felt so good. The cool air rushing over your face in stark contrast to the obviously increasing heat on the other side of your windows.
Then the smell hits you … it’s musty and foul.
A car’s air conditioning system can be a breeding ground for harmful bacteria, microorganisms, mould and fungi. This generally results in an unpleasant odour, but can be a serious a health concern, especially for sufferers of asthma and allergies. A modern car’s air conditioning system is very conducive the growth of bacteria. Because of condensation that gathers on the evaporator coil design. .
Once the bacteria has grown, the air passes over the evaporator picking up particles of this waste before entering the car’s cabin through the air conditioning vents. As mentioned above, you’ll smell it before you see it.
The smell is generally strongest after a period of resting the system and can seem to lessen after a few minutes of use. You should be aware this is generally due to the occupants sense of smell acclimatising, not the smell subduing. The bacteria would still very much be in the air.
So next time you notice an unpleasant odour coming from your air conditioning, don’t reach for the air freshener, let a professional check it out for you.
Get rid of those horrible smells now and get a healthier A/C system! . It will leave your vehicle smelling minty, clean and fresh!,Make an appointment to see us today

AIR FRESH